Effective Date: 22 September 2024
1. Introduction
Welcome to Supernova Tradings, located at [supernovatradings.com]. We are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, store, use, and share your personal information, as well as your rights concerning your data.
2. Information We Collect
We may collect and process the following types of personal information:
- Contact Information: Name, email address, phone number, and address.
- Payment Information: Credit card details and other financial data required for processing transactions.
- Usage Data: Information about how you use our website and services, including IP address, browser type, and pages visited.
- Cookies and Tracking Technologies: Data collected through cookies and similar technologies to enhance user experience.
3. Purpose of Data Collection
We collect your personal information for the following purposes:
- To process your orders for goods and services.
- To communicate with you about your orders and provide customer support.
- To improve our website and services based on user feedback.
- To comply with legal obligations and protect our rights.
4. Data Storage
Your personal information is stored securely in our databases, which are protected by appropriate technical and organizational measures to prevent unauthorized access, loss, or damage. We will retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy or as required by law.
5. Data Usage
We may use your personal information in the following ways:
- To fulfill your orders and manage your account.
- To send you promotional communications, newsletters, or other information that may be of interest to you (you can opt-out at any time).
- To analyze website usage and improve our services.
6. Data Sharing
We do not sell, rent, or lease your personal information to third parties. However, we may share your information with:
- Service Providers: Third-party vendors who assist us in operating our website and conducting our business (e.g., payment processors, delivery services) under strict confidentiality agreements.
- Legal Authorities: When required by law or to protect our rights, we may disclose your personal information to legal authorities.
7. Data Security
We take the security of your personal information seriously. We implement various security measures, including encryption, firewalls, and secure server environments, to safeguard your data against unauthorized access or disclosure.
8. User Rights
You have the following rights regarding your personal information:
- Access: You can request access to the personal information we hold about you.
- Correction: You can request that we correct any inaccurate or incomplete information.
- Deletion: You have the right to request the deletion of your personal information under certain circumstances.
- Objection: You can object to the processing of your personal information in certain situations.
- Data Portability: You can request a copy of your personal information in a structured, commonly used format.
To exercise any of these rights, please contact us using the details provided below.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page, and we encourage you to review it periodically. Your continued use of our website after any modifications signifies your acceptance of the updated policy.
10. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
Email: [[email protected]]
Address: 32 Banbury Road, Westdene, Johannesburg, South Africa
Thank you for choosing Supernova Tradings. Your privacy is important to us!